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Ted Wright -- last update 5/5/2005 (ChamberMay5.html) www.cvilleok.com
Copyright 2005 -- Collinsville, Oklahoma

Collinsville, Oklahoma Chamber Hears Customer Service May 5, 2005

This web site is brought to you by the Newspaper Museum In Collinsville and the other advertisers appearing on these pages. If you would like to provide content or advertisements ... call Ted Wright (918) 371-1901 or send email to wrightted@aol.com.

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Willis Allen reminded the Collinsville merchants of the importance of their customers. (In my case anyone viewing this web site or advertising on this website.) He reminded us that without customers we have no business.

Mr. Allen teaches customer service skills and techniques to a variety of businesses. He is also the president of the "Oklahoma Service Leaders". He provided a phrase to help summarized the key points in customer service: "I CARE".

• "I" for information understood
• "C" for courtesy
• "A" for attention to details
• "R" for responsiveness
• "E" for every time

For more information: www.gilbreaths.com

Gilbreath's® offers a wide range of performance
improving workshops, seminars, and training materials.