PAY YOUR UTILITY BILL FROM THE COMFORT OF YOUR HOME
24 HOURS A DAY - 7 DAYS A WEEK!

THE CITY OF COLLINSVILLE NOW OFFERS ONLINE BILL PAY USING YOUR CHECK OR CREDIT CARD. LOG ONTO cityofcollinsville.com SELECT ONLINE TOOLS THEN PAY BILLS ONLINE. IF YOU NEED ANY ASSISTANCE PLEASE CALL CUSTOMER SERVICE AT 371-1010 OPTION 0. ONLINE PAYMENTS ARE POSTED AT 8:30AM MONDAY - FRIDAY.

ONLINE PAYMENTS MADE ON SATURDAYS OR SUNDAYS WILL BE POSTED THE FOLLOWING MONDAY. PAYMENTS MADE ON HOLIDAYS WILL BE POSTED THE NEXT BUSINESS DAY.

PAYMENTS: UTILITY PAYMENTS ARE DUE BY THE 10TH OF EVERY MONTH WITHOUT PENALTY. IF NOT PAID BY THE 10TH A 10% PENALTY WILL BE ADDED TO THE CURRENT BILL ON THE NEXT BUSINESS DAY. ON THE FIRST BUSINESS DAY AFTER THE 21ST OF EACH MONTH DISCONNECTS WILL BE DONE. A $50.00 PROCESSING FEE WILL BE ADDED TO ALL ACCOUNTS SCHEDULED FOR DISCONNECT ON THE TURN OFF DATE.ONCE THE ACCOUNT HAS BEEN PROCESSED FOR DISCONNECT, THE CURRENT BILL AND ALL FEES MUST BE PAID IN FULL WITH CASH, MONEY ORDER, CASHIER'S CHECK OR CREDIT CARD. UTILITY BILLS MUST BE PAID IN FULL TO AVOID DISCONNECT.

PAYMENT METHODS: CASH, CHECK, CREDIT CARD OR CHECK BY PHONE, CREDIT CARD, MONEY ORDER CASHIER'S CHECK OR ONLINE PAYMENT USING CHECK OR CREDIT CARD.

EXTENSIONS: IF FOR ANY REASON YOU NEED TO MAKE A PAYMENT ARRANGEMENT/EXTENSION, IT MUST BE MADE BEFORE THE DISCONNECT DATE EACH MONTH. NO PAYMENT ARRANGEMENT/EXTENSION WILL BE MADE ON OR AFTER THE DISCONNECT DATE. ALL ARRANGEMENTS/EXTENSIONS MUST BE MADE BY ACCOUNT HOLDER, IN PERSON AND REQUIRE AN "AGREEMENT FOR DEFERRED PAYMENT" FORM TO BE COMPLETED AND SIGNED BY THE ACCOUNT HOLDER. PAYMENT ARRANGEMENTS/EXTENSIONS ARE PERMITTED TWICE A YEAR.

INSUFFICIENT CHECKS/DRAFTS: A $20.00 RETURN CHECK FEE OR A $24.00 RETURN DRAFT FEE AND A $25.00 COLLECTION FEE WILL BE CHARGED FOR ANY RETURNED CHECK OR DRAFT. THE CHECK OR DRAFT AMOUNT AND ALL FEES MUST BE PAID BY CASH, MONEY ORDER, CASHIER'S CHECK OR CREDIT CARD BY DATE OF NOTICE TO AVOID DISCONNECTION OF SERVICES. IF SERVICES ARE DISCONNECTED FOR NON-PAYMENT OF A RETURNED CHECK OR DRAFT, AN ADDITIONAL $25.00 PROCESSING FEE WILL BE CHARGED ALONG WITH THE CHECK OR DRAFT AMOUNT AND OTHER FEES.

TEMPORARY CHECKS ARE NOT ACCEPTED AT ANY TIME